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product management,mobile development,user research

JP Morgan Chase + Wholesome Wave

Overall winner at JP Morgan Chase’s Code for Good hackathon in Wilmington, DE office out of 80+ students/15 teams selected from about ~1,500+ applicants to attend.

Objective

Modernize EBT in terms of onboarding, maintaining and retaining program participants; if we have slick mobile experiences for mobile banking, what’s stopping us from doing the same for other analogous situations?

Plan

Mobile app helps patients navigate to closest grocery store, displays food voucher balance that can be applied in grocery store checkouts with a QR code, web application generates patient registration form and displays database of patient records

I also took into consideration the specific needs of the organization and that potential program participants often get lost as paperwork is shuffled from office to office, and personal information is incorrectly inputted.

I spearheaded the feature brainstorm/design of our solution, and my attention to detail and awareness of our target customer (low-income users who have limited access to data), led me to propose and implement features such as offline accessibility and public transit recommendations.

Execution

In addition to a web application for the administering organization to onboard new families and manage preexisting participants, we created a complimentary mobile application that modernized the use of EBT with QR codes, located and provided directions to participating stores, and enabled offline access of the service to be conscientious of users' limited mobile data.

We streamlined the onboarding process and physician-patient communications in a produce-voucher program. In the span of 16 hours, we created a mobile app that helps patients navigate to nearby grocery stores, displays a food voucher balance that can be applied in grocery store checkouts, and is offline-accessible with a QR code (Ionic 2/Angular 2). We also created a web application (React) that generates a patient registration form and displays database of patient records (MongoDB/Mongoose/SASS).

What Was Learned

While our project was technically robust (essentially two tech stacks for two products), what let us edge out the competition and win the event was how we kept our end user in mind with offline capabilities.

This is an especially proud accomplishment because I met up with a team of three other people I'd never worked with before, and within the hour of meeting, began brainstorming with them how we were going to implement some sort of solution for a local non-profit to use to address food insecurity.

I know when my parents first immigrated to the United States, they were a part of a food stamps program that they were able to stretch and put healthy food on the table for my sisters and me. I know at the consumer level, plenty of robust shopping/spending habits tracking apps exist, and so I enjoyed being able to work on such an app for a lower-income demographic that I see is often overlooked in the realm of tech and entrepreneurship.